Jamestown Area Community Federal Credit Union


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Online Banking Apply For A Loan Current Rates Hours & Locations	If your VISA Debit Card is lost or stolen and the Credit Union Main Office is not open, you may call Certigy at 1-800-453-4270 to report the card lost or stolen. During regular Credit Union hours, you must call the Credit Union Main Office at one of the numbers listed at the bottom of this page. When contacting us by e-mail, please DO NOT include: Social Security numbers Personal Identification Numbers (PIN's) Pass Codes or Passwords Checking Account numbers (the number printed on the bottom of your checks) Debit/credit card numbers Internet e-mail is NOT secure! The above information should never be included in any unencrypted e-mail. A good rule of thumb to use when determining what to include in unencrypted e-mail is this -- if you wouldn't put the information on a postcard and send it through the mail, then don't put the information in an unencrypted e-mail. In order for us to reply as accurately and rapidly as possible, please include the following in your e-mail: A Subject on your e-mail Your Name A clear description of your problem or a clear statement of your question Your Credit Union Account Number (if referencing a current Credit Union Account) How we should contact you (e-mail address, telephone number, etc.) If your e-mail is about a specific transaction, please include the date of the transaction, the dollar amount of the transaction and any other relevant information. Failure to provide sufficient information or a clear description of the problem will delay us in assisting you. Because we cannot verify the identity of persons sending e-mail to the Credit Union, changes to your name, address, telephone number, etc. must be made using one of the following: In person at our Main Office in Jamestown or at our Lakewood, Frewsburg or Randolph offices. In a signed letter sent to the Credit Union using regular mail. If you have Internet Banking, as a message sent to us while you are logged into the Internet Banking system. Since you must be logged in to your Internet Banking account to send these messages and these messages are encrypted, we can verify the identity of the person sending the message. WE DO NOT ACCEPT E-MAIL OR TELEPHONE REQUESTS FOR CHANGES TO YOUR NAME, ADDRESS, TELEPHONE NUMBER, ETC. PLEASE SEE THE ABOVE PARAGRAPHS FOR ACCEPTABLE METHODS TO REQUEST THESE CHANGES. We try to respond to all e-mail within two business days. Contact JACFCU for general information. (info@jacfcu.org) Contact JACFCU with questions on new or current loans. (loans@jacfcu.org) Contact JACFCU with customer service questions. (custsrvc@jacfcu.org) Contact JACFCU with questions about possible scams. (support@jacfcu.org) Contact JACFCU by mail, phone or fax at: Main Office Jamestown Area Community Federal Credit Union 915 East Second Street Jamestown, NY 14701 Phone: (716) 483-1650 Fax: (716) 483-2046 Lakewood Office Jamestown Area Community Federal Credit Union 181 East Fairmount Avenue Lakewood, NY 14750 Phone: (716) 763-3642 Fax: (716) 763-3645 Randolph Office Jamestown Area Community Federal Credit Union 71 Main Street Randolph, NY 14772 Phone: (716) 358-9326 Fax: (716) 358-3182 Frewsburg Office Jamestown Area Community Federal Credit Union 11 North Pearl Street Frewsburg, NY 14738 Phone: (716) 569-6789 Fax: (716) 569-6791 Panama Office Jamestown Area Community Federal Credit Union 1 East Main Street Panama, NY 14767 Phone: (716) 782-2336 Fax: (716) 782-2065 If you are outside of our local calling area, call us toll-free at 1-888-856-0006 Most recent revision: November 10, 2008 Copyright © 2002 - 2008 Jamestown Area Community Federal Credit Union. All Rights Reserved.	Contact JACFCU Hours & Locations Privacy Statement For Your Information